Coach and Mediator

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[edit] The Mediator is a Coach

The coach is a "guide" who aims to develop the skills of the “coached” person, the improvement of his efficiency and adaptation to a new situation, to support decision-making or resolve difficulties. This intervention covers all the skills which do not exclusively depend on technical skills. It is particularly well suited to skills for management, organization, relational area, communication, trade and the mediator. The coach aims the development of the autonomy and not the reproduction of models. By providing new perspectives on real situations, the coach generates significant changes in matter of behavior and effectiveness. He especially facilitates adjustments to the intense changes of the economic and social environment. He implies a reduction of stress by improving the ease in the relations and by providing an antidote to the loneliness of policymakers and leaders.

[edit] The Coach, Why?

We are passing by a time of profound changes (changes of values related to work and hierarchical relations, changes of interlocutors’ expectations, new technologies of information and communication, globalization, cultural changes...).

The old ways no longer produce the expected results; the simple contributions of knowledge are not sufficient to generate the necessary adaptations. Coaching, in its pragmatism, is one of the few effective aids in this context.

The objectives that can be assigned to the coach are mainly the following:

  • To accompany managers in:
  • The establishment of their functions;
  • The development of their leadership and effectiveness;
  • The resolution of relational and operational difficulties;
  • The preparation of a decisive intervention (General Assembly, meeting with staff, interview, decision to make, Mediation).
  • To accompany teams in:
  • Their constitution;
  • The strengthen of their cohesion and the improvement of their effectiveness;
  • Their adaptation to internal and external changes;
  • The resolution of relational and functional malfunctions.
  • To accompany individuals in:
  • The optimization of their resources;
  • The development of their autonomy;
  • The identification of how they operate and their effects;
  • Their assessment and professional project.

[edit] The Coach, for Whom?

The intervention of a coach is appropriate for any person belonging to a private, public or associative organization, as well as for freelancers. It especially suits people exercising a direct or indirect management role:

  • Leaders, decision-makers and head officers;
  • Commercial representatives;
  • Mediators;
  • Teams willing to improve cohesion and internal functioning;
  • Anyone willing to develop his potential; think about his professional future or resolve certain difficulties.

[edit] The Coach, How?

The principle of the coach is to help someone to develop his own solutions by himself; the essential of the provision lies in on the face to face interviews which are based on the use of active listening methods (listening, questions, reformulations…). The coach will particularly highlight the points that deserve attention. He will therefore help his client to detect the "blurred points", refine his analysis, envision new perspectives and construct solutions to his expectations. He will complement these reflections by educational contributions, pedagogical processes and tools. Depending on the needs identified and in agreement with the client, the coach can resort to internal and external interviews, accompany him during interviews or meetings, train him through simulations (public speech, interviews...), monitor a telephone follow-up...

Confidentiality: the effectiveness of the method requires from the coach the commitment of an absolute confidentiality regarding what is happening and is said with his client. In the case where a restitution to a third party is planned (for example to the hierarchy), its content is determined with the express agreement of the client. If the restitution is made in writing, it is subject to approval. If it is made orally, it takes place in his presence.

[edit] The Coach, by Whom?

To be effective, a coach must imperatively have, in addition to his skills, several assets:

  • An important and diverse professional experience in order to apprehend with insight the reality and challenges of the situation of his client;
  • A solid knowledge of human, relational and managerial functioning in order to be able to perceive and explain the studied situations;
  • To have himself received a significant accompaniment and to have a place of supervision in order to manage his own involvement in the relation;
  • An independence from the organizations and individuals clients, ensuring objectivity and detachment of an external viewpoint, and as well the ability to speak freely;
  • A rigorous deontology that guarantees the necessary confidentiality and the commitment to serve the interests of his client...

Does this remind you something?! Yes, the mediator fits this profile perfectly!

==On What is Based the Effectiveness of Coaching?

  • Detachment;
  • The contribution of an exterior and neutral perspective;
  • The awareness of certain operating modes and their effects;
  • The contribution of knowledge, methods and tools which are adapted to the needs;
  • The support for the implementation of changes and evolutions.

[edit] Detachment

Take some detachment. To stop, take a step back and reflect on situations, developments, projects: this attitude is essential if someone wants to have a sufficient height of perspective in view to address present and future with clarity and effectiveness. However, absorbed by the daily concerns, pressing issues, urgent works, it is very difficult for someone alone to force himself to block the necessary time, and especially to find the required mind availability. Coaching enables to mobilize time for this reflection, and to benefit from the presence of an interlocutor who will help to focus on the issue to treat.

[edit] The Contribution of an Exterior and Neutral Perspective

The coach provides an exterior light that has the advantage of being absolutely neutral. Indeed, the coach is not involved in the professional and personal relationships of his client. He has no a priori, no bias, because there is no common past. The coach has no personal interests in the relationship, but to make his client move on. This neutral, objective and benevolent observation is an asset extremely rare. It enables to get a new perspective regarding situations, released from usual automatisms and biased viewpoints of personal circles.

[edit] The Awareness of Certain Operating Modes and Their Effects

Our behaviors and our attitudes have an impact on people we live with, and generate reactions which are more or less conscious. Alone, it is very difficult to identify them, and in particular to distinguish between what is generated by us, the others or the context. A better understanding of these mechanisms enables to get different reactions from those around us and to resolve some relational difficulties, even though they were already existed for some time. During his intervention, the coach will not conduct a psychoanalytic search of our attitudes' roots, but will highlight the link between our behaviors and the reactions of others in order to make them change into the desired sense.

[edit] The Contribution of Knowledge, Methods and Tools which are Adapted to the Needs

The trainings during seminars provide knowledges based on a program which is more or less adapted to the personal needs. The user must make himself the effort to assimilate them, adapt them to his own reality and to apply them. In coaching, these contributions are made only in accordance with the needs identified during the interviews. Their assimilation and memorization are greatly facilitated through their concrete aspects and adaptation to the reality of situations experienced by the person concerned. In addition, the coach provides his support to define and establish their implementation. This provides a maximum efficiency to the time spent on it.

[edit] The Support for the Implementation of Changes and Evolutions

In this aspect, the role of the professional coach joins the role of the sports coach who works to develop the performance of his "champion" by facilitating the optimization of his potential. The coach will help his client to identify ways of improvement to explore by facilitating awareness of brakes to unblock and obstacles to overcome. He will then accompany him into the determination of goals and adapted action plans. Finally he will monitor their implementation (assessment, corrective measures, support...).

In conclusion we can replace the word "Coach" with "Mediator".

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