Conflict Resolution Center of Montgomery County

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[edit] General Information

  • Official name: Conflict Resolution Center of Montgomery County
  • Country: USA
  • City: Wheaton
  • Type of organization: Non-profit Organization
  • Date of creation: 2001
  • Interests: Mediation - Training
  • Fields of expertise: Workplace, Family, Neighborhoods, Schools, Businesses (…) Disputes

[edit] Description

CRCMC services are voluntary, confidential, and neutral.

CRCMC addresses conflict in many settings including the workplace, family, neighborhoods, schools, businesses, and organizations.

[edit] Services

The Services of CRCMC:

  • Mediation - free
  • Facilitation - donations requested
  • Community Conferencing - free
  • Dialogue Circles - free
  • Training - donations requested

CRCMC helps people in conflict to:

  • Improve understanding
  • Open communication
  • Rebuild relationships
  • Create win-win solutions
  • Save time and money

The Conflict Resolution Center of Montgomery County (CRCMC) is a non-profit organization dedicated to providing quality dispute prevention, resolution, and education to individuals and community organizations.

The Conflict Resolution Center of Montgomery County offers conflict resolution and prevention services to residents, businesses, government agencies, and nonprofit organizations throughout the County, except for the City of Rockville whose residents may be served by the Rockville Community Mediation Center.

[edit] Mission

The mission of the Conflict Resolution Center of Montgomery County is to help Montgomery County residents manage conflict in a constructive way, by offering collaborative problem solving services such as mediation, facilitation, community conferencing and training.

In pursuing its mission, CRCMC is committed to:

  • Making its services accessible to all County residents by using various neutral sites throughout the County.
  • Promoting positive relationships among the many ethnic, racial, religious, age and socio-economic groups within the County.
  • Using volunteer mediators who meet strict criteria in terms of training and experience. CRCMC uses two mediators (the co-mediation model) for all mediations.

[edit] Partners

CRCMC is an active partner with State and County agencies and organizations such as: the State District Courts in Rockville and Silver Spring, State’s Attorneys Office, Montgomery County Public Schools, Montgomery County Department of Health and Human Services, Montgomery County Commission on Common Ownership Communities, Department of Juvenile Services, and Remedes (a DC-wide group of Spanish-speaking mediators). We support their programs and jointly seek ways to address issues of Montgomery County residents. Mediation is a voluntary and confidential process in which one or two neutral mediator(s) help two or more people find win-win solutions to their conflict. See below for a list of sample mediation cases.

The Conflict Resolution Center of Montgomery County (CRCMC) uses professionally trained volunteers who represent the diversity of the county we serve.These community mediators guide the participants through a process that helps them to communicate with one another, identify their issues, generate their own solutions, and if possible, reach agreements that satisfy everyone's needs. On average, two out of three mediations end up in an agreement.

CRCMC typically holds mediations in county buildings such as government offices, regional service centers, community centers, and recreational centers that are convenient to the participants. A mediation session lasts about two hours and, in some cases, additional sessions are scheduled.

CRCMC provides mediation free of charge to Montgomery County residents. In a typical mediation session participants will:

  • Review the mediation process with the mediators,
  • Describe what brought them to mediation,
  • Identify topics that need to be addressed or resolved,
  • Use a problem solving process to create mutually agreeable solutions
  • Develop a written or verbal agreement.

CRCMC mediates a wide variety of conflicts, including neighbor-to-neighbor, employer-employee, business-client, family members, parenting plans, parent-teen, small claims, roommates-housemates, and friendships in trouble.

[edit] Sample Mediation Cases

  • Noise upstairs: Apartment upstairs had no carpeting. Small child rode tricycle back and forth on bare floors annoying tenant below. Through mediation, each side understood the other person’s interests. A time was set for riding the tricycle if weather did not permit riding outside.
  • Homeowner disgruntled with construction company: Kitchen floor not done to owner’s satisfaction. The construction company agreed to come in and make necessary changes at no extra cost.
  • Friendship in trouble: Friends planed to take trip together. Friend #1 charged fees for both on her credit card. Friend #2 decided not to go and wouldn’t reimburse friend #1. A mediated agreement resulted with both friends agreeing to write to credit card company to get charge removed and agreed on things they could do to repair their friendship.
  • Neighbor-to-neighbor: Connected townhouses. Neighbor #1 had an estate sale two weekends in a row. Customers parked on lawn of neighbor #2 and walked through her flowerbed. Neighbors were yelling at each other and threatening lawsuits. Mediation gave them a forum for hearing each other out and being able to identify their interests. Neighbor #2 learned information about her neighbor's background that encouraged her to be more understanding. Apologies were exchanged and neighbor #1 promised not to hold any more estate sales.
  • Interfamily dispute: Young adult child, living with boyfriend elsewhere, returned home to live with her parents. She wanted to have the same freedoms she had when she lived away. There were young siblings in the house and the family was in turmoil. All family members had a chance to talk about how the situation affected them. The parents and adult child were able to agree on some of the rules to live by.
  • Homeowner vs. Inspection Company: New homeowner purchased a home based on a clean inspection report. Within months of owning home, the roof leaked and needed repair. A mediated discussion led to an agreement to return the fee for the inspection and to pay a percentage of the roof repair.
  • Car maintenance: Young man worked on his car in the street in front of houses, revving the engine and making a lot of noise. Neighbors wanted him to go somewhere else. During a mediated discussion with the young man and the immediate neighbors, everyone agreed that it was against the law to repair cars on public property. During a problem solving session, the young man learned that he could use the auto bay at his high school down the street, as long as he made an appointment.
  • New neighbors are different: New neighbors moved in. They didn’t speak English very well and didn’t seem friendly. Old neighbors didn’t trust them and wanted them to move away. Using an interpreter during the mediation, both sides heard about the difficulty of moving to a new neighborhood where everything seemed strange. The neighbors have decided to hold a potluck dinner to introduce their new neighbors and to try and smooth things out.

[edit] Contact

2424 Reedie Drive, Suite #301, Wheaton, Maryland 20902 - USA

Phone: (301) 942-7700

Fax: (301) 942-7970


Official Website

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