Dispute Resolution Center of Island and Snohomish Counties

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Contents

[edit] General Information

  • Official name: Dispute Resolution Center of Island and Snohomish Counties
  • Country: USA
  • City: Everett
  • Type of organization: non-profit organization
  • Date of creation: -
  • Interests: Mediation - Training
  • Fields of expertise: Family Disputes

[edit] Resolving Conflicts Peacefully

“It was finally when Kate and her mother called Volunteers of America Dispute Resolution Center, and sat together with neutral mediators, that their relationship turned around. The mediator gave both parties the space they needed to express their complaints and concerns. Then they got down to the nitty-gritty’s of living together, assigning chores and discussing expectations. Talking through these issues, these simple agreements that had kept this this mother and daughter at odds for what seemed like years, was transformational and Kate left the mediation arm-in-arm with her mother. "Could we come back if we can’t agree in the future?" they asked with a smile”.

[edit] Empowering solutions at home, at work, in the community

“Dispute Resolution Center of Snohomish, Skagit and Island Counties has a national reputation for training conflict resolution professionals and offering conflict resolution that works. Whether a dispute is rooted at home, with friends or family, neighbors, co-workers, or otherwise, the process of mediation guides parties through a process that not only offers an alternative to courts and violence, but also allows people to be respected and heard. It gives people ownership of their own disputes and their own solutions.

Facing conflict is not often pleasant. But taking the time to resolve it - especially through the highly reputable, successful, trained mediators of Dispute Resolution Center - will empower a powerful communication process that creates lasting solutions, and (hopefully) positive life long patterns.

Resolve conflict peacefully, outside the courts! Often when conflict escalates between married couples, families, neighbors, co-workers, or simply two private citizens, communication breaks down and emotions obscure the real issues. While many turn to the courts for resolution, there are other less expensive, peaceful ways to resolve these disputes, mediation and facilitation with Volunteers of America Dispute Resolution Center”.

[edit] Mediation: resolving conflict between individuals

There is an alternative to the formal legal system, a voluntary and confidential process where a neutral mediator helps parties in conflict reach a mutually satisfying agreement. Mediators will assist parties in communicating with each other and encourage everyone to collaboratively problem solve a resolution that meets everyone’s needs. As a point of fact, the majority - nearly 70% - of the mediations Dispute Resolution Center conducts involve marriage dissolutions and parenting plans.

[edit] Facilitation: Resolving Conflict Between Groups

This process refers to the managing of interpersonal dynamics within a group of people. Facilitation can be used with larger groups who are in conflict, for example several community members discussing the creation of a new, controversial building in their area or with smaller groups who simply needs some structure and assistance, for example a 10 person staff meeting.

The Dispute Resolution Center offers a variety of services to both prevent conflict from occurring and handle conflict when it arises.

  • Preventative Services Include:
  • Consultation / Conflict System Design
  • Ombuds Services
  • Teambuilding
  • Training
  • Restorative Services Include:
  • Consultation
  • Mediation
  • Facilitation
  • Conflict Coaching

[edit] Mediation/Facilitation

The assistance of a professional mediator or facilitator working as a neutral within an organization can be immensely successful in helping groups manage conflict situations. By utilizing the skills of a neutral, an organization can repair damaged relationships, increase understanding among employees and create a foundation for future collaborative problem solving.

Mediation and facilitation services are designed to improve communication among staff and create mutually beneficial solutions to existing disputes.

Mediation services can be utilized in any mutually recognized dispute involving 2-6 people. The mediation will involve two mediators meeting with all parties in the dispute in a private and confidential setting. The mediation can last up to 4 or 5 hours and allows everyone an opportunity to vocalize their concerns and mutually problem solve.

Facilitation services often involve larger groups of individuals who are in conflict or simply need assistance in organizing and completing a project. Examples of facilitations could include a neighborhood association working to create new bylaws, the merging of two workplaces or a team working on completing a new project. Facilitation can be used in any situation where an outside neutral facilitator can assist a group in communicating and making decisions.

[edit] Training

The DRC offers a nationally acclaimed Basic Professional Mediation Training and Workplace Conflict Management Training, in addition to customized trainings to meet the needs of your group. Trainings include presentations, demonstrations and practice sessions. The practice sessions will utilize situations your employees encounter on a day-to-day basis.

  • Participants will learn how to:
  • Identify Issues and Interests
  • Deal with Conflict Styles
  • Improve Communication Skills
  • Problem-Solve Collaboratively
  • Utilize an Eight-Step Mediation Process
  • Create Win/Win Solutions

Post-training coaching is available to anyone who wants to discuss any concerns, issues or problem areas to ensure the program’s success. You may schedule your training in two to four hour modules or choose an all-day training format.

[edit] Ombuds Services

An Ombudsman is an independent and impartial official who provides confidential and informal conflict resolution services to company personnel who experience work-related issues, challenges and problems. In matters brought to her or his attention, the Ombudsman will try to alleviate conditions and facilitate reconciliation among the parties. This reconciliation may include the use of mediation, dialogue, consensus building, fact-finding, coaching, training and other interventions.

The DRC provides Ombudsman services to organizations in two primary ways: by assessing, implementing and providing direct ombudsman services for your organization on a contract basis; or contracting with your company to create and implement an in-house program managed by an ombudsman within your organization. The DRC Ombudsman will work with key stakeholders to determine if an Ombudsman program meets the needs and aligns with the company’s core values.

[edit] Teambuilding

It is not uncommon for teams to need assistance in creating cohesive and effective working relationships. Working with the DRC can provide individuals within a team an opportunity to learn more about themselves and their colleagues. Teambuilding can include training, one-on-one conflict resolution and exercises and assessments to provide personal insight and improved cooperation.

[edit] Contact

PO Box 839, Street: 2801 Lombard Avenue, Everett, WA 90206-0839 - USA

Phone: (425) 339-1335

Fax: (425) 259-2110

Email: mphillips@voaww.org

Official Website

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