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Impartiality is the absence of bias. The mediator must not take sides for any of the parties.

The concept of impartiality is generally associated with neutrality, fairness, objectivity, the notion of justice. In mediation (conflict resolution), impartiality involves an attitude of detachment regarding values, beliefs, bias, assumptions and economical, sociological, cultural, political references. The mediator must be attentive to the phenomena of sympathy or antipathy that is naturally created between people and that he may experience toward one or more parties. Thus, in the area of mediation, impartiality lies on the relationship of the mediator with the parties, while neutrality is related to the solution.

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