New York State Dispute Resolution Association, Inc.

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[edit] General Information

  • Official name: New York State Dispute Resolution Association, Inc.
  • Country: USA
  • City: New York
  • Type of organization: Non-profit organization
  • Date of creation: 1985
  • Interests: Mediation – Arbitration – Facilitation – Negotiation - Training
  • Fields of expertise: Family, Community, Business, Judicial (…) Disputes

[edit] Overview

Founded in 1985, the New York State Dispute Resolution Association (NYSDRA) is a not-for-profit association, serving the needs of the dispute resolution field and of consumers seeking quality conflict management. Their members include Community Dispute Resolution Centers (CDRC), individual practitioners, conflict management professionals and others who are dedicated to advancing the field and their own skills.

NYSDRA leads the profession by setting high standards and providing outstanding service to our professional members.

NYSDRA manages several consumer mediation and arbitration programs for state and government agencies. Customized services are provided through their statewide membership of CDRCs and private practitioners.

Their members provide various methods of dispute resolution to help people manage disputes and conflicts within organizations, families, schools, neighborhoods and businesses, as well as cases referred from the civil and criminal justice systems. Among the methods of dispute resolution are mediation, arbitration, facilitation, and negotiation.

[edit] Mission

The New York State Dispute Resolution Association, Inc. is a private not-for-profit professional membership organization committed to the promotion of quality conflict management and peaceful dispute resolution. Through leadership, education, promotion of professional standards and training, and development of innovative statewide programs, NYSDRA provides opportunities for people, communities, organizations and businesses to respond effectively to conflict.

[edit] Activities

Dispute resolution refers to methods used by trained neutrals to help people to communicate more clearly, negotiate effectively, develop and evaluate solutions, or resolve conflicts. Neutrals do not take sides or represent the parties. Dispute resolution is an interdisciplinary field that attracts neutrals from backgrounds like human resources, law and social work.

In New York, the most popular types of dispute resolution are mediation and arbitration. Although people used to think of dispute resolution as an alternative to the court system, the two approaches to conflict management often work closely together. Dispute resolution offers a private and voluntary option beyond court.

Dispute resolution can be used in a wide variety of situations including unpaid bills, landlord/tenant disputes, or neighbor conflict. It can also be very effective in matters that involve many people, strong emotions, and competing interests, like divorce, workplace conflict, victims and offenders, or community controversies. Using dispute resolution before conflict has escalated can be helpful, but it can be very successful even when people get stuck in complicated and intractable conflict.

Listed below are a few areas where dispute resolution is successful and resolves issues amicably:

  • Agriculture: Farmer/neighbor complaints, unpaid bills and loans, family conflict, farm succession, USDA appeals.
  • Business and Commercial: Facilitating meetings, contract negotiation, improving leadership skills
  • Consumer Complaints: “Lemon” vehicles, small claims cases against businesses.
  • Court Related Matters: Criminal, small claims, broken contracts or promises, unpaid debts.
  • Neighborhood and Community Quality of Life Disputes: Pets, property disputes, parking, noise, landlord/tenant, manufactured housing.
  • Family Issues: Divorce/separation, custody, visitation, parenting plans, senior & aging issues, Special Education.
  • Workplace Matters: Labor and employment, discrimination, vocational rehabilitation.
  • Environment and Public Policy Issues: Land use, regulatory complaints, allocation & management of natural resources.

[edit] Consumer Programs

NYSDRA administers mediation and arbitration services for several state agencies and the federal government, provided through the statewide network of Community Dispute Resolution Centers (CDRCs) and private practitioners. For these programs NYSDRA provides specialized training, assistance, quality control and outreach to consumers, as well as statistical reporting to the relevant contracting agency.

  • Lemon Law Arbitration Program : offers an independent, efficient and fair forum to settle disputes between consumers whose new, used and leased vehicles turn out to be "lemons" and the vehicle manufacturer. This program has been expanded to include wheelchairs and motorcycles.
  • Special Education Mediation Program : offers parents and schools the ability to reach agreement regarding a student's educational plan/program through the use of mediation.
  • New York State Agricultural Mediation Program (NYSAMP) offers farmers, other agricultural producers, and members of the agricultural community options to resolve problems promptly and conveniently, without involving outside authorities.
  • Early Intervention Mediation Program assists families of infants & toddlers with developmental disabilities and Department of Health Early Intervention Officials to agree on services needed for the child’s Individualized Family Service Plan.
  • Manufactured Homes Mediation Program offers manufactured home tenants and park owners the ability to resolve disputes, referred by the Division of Housing and Community Renewal, involving living conditions, services and other appropriate landlord/tenant issues arising under Section 233 of the Real Property Law.
  • VESID Vocational Rehabilitation Mediation Program offers vocational rehabilitation program participants the options to resolve disagreements over decisions made by VESID officials that affect the provision of vocational rehabilitation services to them.
  • New York State Board of Elections Arbitration Program provides advisory arbitration for appropriate election complaints that arise from violations of Title III of the Help America Vote Act of 2002 and are referred by the State Board of Elections.

[edit] Training & Professional Development

NYSDRA understands the importance of professional development to improve skills and advance one’s career in dispute resolution and conflict management. As a statewide membership organization our organization serves as a leader in its efforts to promote high standards and improve the quality of service offered by practitioners and organization. NYSDRA provides trainings and resources to help individuals acquire the tools they need to excel as a professional.

  • Training Events: NYSDRA offers training opportunities to meet the needs of a diverse dispute resolution field. These events provide a unique learning experience by quality trainers.
  • Teleseminars: NYSDRA’s teleseminars offer convenient training opportunities by phone. These hour-long programs help you explore a cutting edge topic without the cost and time of travel. This page provides resources and supplemental materials to reinforce and expand mastery of the topic. Following registration you will receive conference call-in numbers and training materials by email. All registrants will receive access to an audio recording of the training.
  • Job Postings: Use NYSDRA’s free career board to post a dispute resolution job or search career opportunities.
  • Certification: Currently, New York no minimum educational requirements for private mediation services, unless offered through a NYS Unified Court system program. In response, NYSDRA developed a certification pilot program in an effort to promote high standards and quality for the practice of mediation.
  • Mediator Standards: The NYSDRA Mediator Standards of Practice (Standards) are being promulgated to serve as a practical guide for mediators, to provide information to the general public, and to further the professional development of quality mediation services in New York State. The Standards are intended to be an evolving compendium that will expand as the practice of mediation develops in New York State, and as certification becomes available for advanced and specialized mediation practice.

[edit] Contact

255 River St Troy, NY 12180 - USA

Tel: 518-687-2240

Fax: 518-687-2245


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