The Council of Better Business Bureaus

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General Information

  • Official name: The Council of Better Business Bureaus
  • Country: USA/Canada
  • City: Arlington/Toronto
  • Type of organization: Association
  • Date of creation: 1896
  • Interests: Conciliation – Mediation - Arbitration
  • Fields of expertise: General


The dispute resolution process is an alternative to going to court - it's informal and user-friendly and it helps resolve thousands of complaints each year.

BBBs offer several methods to resolve disputes:

In conciliation, BBBs collect factual information from both parties to a dispute, encourage open communication and facilitate discussions leading to a resolution.

In mediation, BBBs will provide a professionally trained mediator to talk with the parties and guide them in working out their own mutually-agreeable solutions.

If conciliation and/or mediation efforts are not successful, arbitration may be the next step.

The parties state their views at an arbitration hearing, offer evidence and let an impartial arbitrator make a decision that ends the dispute.

Local Dispute Resolution Programs

BBBs provide dispute resolution help to resolve complaints between customers and local businesses.

National Programs

Unique programs have been developed to help customers with certain types of marketplace problems.


USA: 4200 Wilson Blvd, Suite 800 Arlington, VA 22203-1838.

Canada: The Canadian Council of Better Business Bureaus 2 St. Clair Ave. East. Toronto, ON M4T 2T5

Phone: 1 (703) 276.0100.

Fax: 1 (703) 525.8277

Official Website

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