The Council of Better Business Bureaus
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[edit] General Information
- Official name: The Council of Better Business Bureaus
- Country: USA/Canada
- City: Arlington/Toronto
- Type of organization: Association
- Date of creation: 1896
- Interests: Conciliation – Mediation - Arbitration
- Fields of expertise: General
[edit] Description
The dispute resolution process is an alternative to going to court - it's informal and user-friendly and it helps resolve thousands of complaints each year.
BBBs offer several methods to resolve disputes:
In conciliation, BBBs collect factual information from both parties to a dispute, encourage open communication and facilitate discussions leading to a resolution.
In mediation, BBBs will provide a professionally trained mediator to talk with the parties and guide them in working out their own mutually-agreeable solutions.
If conciliation and/or mediation efforts are not successful, arbitration may be the next step.
The parties state their views at an arbitration hearing, offer evidence and let an impartial arbitrator make a decision that ends the dispute.
[edit] Local Dispute Resolution Programs
BBBs provide dispute resolution help to resolve complaints between customers and local businesses.
[edit] National Programs
Unique programs have been developed to help customers with certain types of marketplace problems.
[edit] Contact
USA: 4200 Wilson Blvd, Suite 800 Arlington, VA 22203-1838.
Canada: The Canadian Council of Better Business Bureaus 2 St. Clair Ave. East. Toronto, ON M4T 2T5
Phone: 1 (703) 276.0100.
Fax: 1 (703) 525.8277
