The Council of Better Business Bureaus

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[edit] General Information

  • Official name: The Council of Better Business Bureaus
  • Country: USA/Canada
  • City: Arlington/Toronto
  • Type of organization: Association
  • Date of creation: 1896
  • Interests: Conciliation – Mediation - Arbitration
  • Fields of expertise: General

[edit] Description

The dispute resolution process is an alternative to going to court - it's informal and user-friendly and it helps resolve thousands of complaints each year.

BBBs offer several methods to resolve disputes:

In conciliation, BBBs collect factual information from both parties to a dispute, encourage open communication and facilitate discussions leading to a resolution.

In mediation, BBBs will provide a professionally trained mediator to talk with the parties and guide them in working out their own mutually-agreeable solutions.

If conciliation and/or mediation efforts are not successful, arbitration may be the next step.

The parties state their views at an arbitration hearing, offer evidence and let an impartial arbitrator make a decision that ends the dispute.

[edit] Local Dispute Resolution Programs

BBBs provide dispute resolution help to resolve complaints between customers and local businesses.

[edit] National Programs

Unique programs have been developed to help customers with certain types of marketplace problems.

[edit] Contact

USA: 4200 Wilson Blvd, Suite 800 Arlington, VA 22203-1838.

Canada: The Canadian Council of Better Business Bureaus 2 St. Clair Ave. East. Toronto, ON M4T 2T5

Phone: 1 (703) 276.0100.

Fax: 1 (703) 525.8277

Official Website

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