Transversal skills of a mediator

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The transversal skills in mediation enable a mediator to intervene in all areas in which individuals live conflictual situations.


[edit] A mediator must be able to

[edit] General Abilities

[edit] Capacities towards a Person

  • To identify the process of time by classifying information by period (past, present, future);
  • To identify the constraining messages expressed (with the judgments and interpretations of other’s intentions);
  • To develop strategies of mediation (by anticipation and provocation);
  • To be capable to feel comfortable in uncomfortable situations (non-appropriation);
  • To manipulate emotions, but not people;
  • To create and maintain a climate of trust;
  • To bring someone to dare initiate a mediation process;
  • To testify his experiences;
  • To transform all statements (a constraint into a hypothesis, a threat into a possibility, a judgment into a fact, an interpretation into a feeling);
  • To distinguish the real constraint from the imaginary constraint.

[edit] Capacities towards a Group

  • To identify if it is a stable relationship or not and define an approach either by pedagogy or negotiation;
  • To apply medial techniques:
  • Operation and principles of communication;
  • Knowledge of the rhetoric and use of metaphors;
  • Comprehension of the human system and its accompaniment (change of the judgment through technique);
  • Verification of information through the three strainers (factual; qualitative; utility) - see Plato;
  • To use messages of recognition (fact - consequence - feeling);
  • To recenter;
  • To frame;
  • To open the imagination to the possible;
  • To go beyond the taboos;
  • To differentiate the identity of being and the identity of having;
  • To reformulate the nonverbal;
  • Method “Who; What; When, Where, Why, How”;
  • To preserve confidentiality by distinguishing it from confidence;
  • To support and maintain the motivation of the parties;
  • To be a model of non-discrimination and respect;
  • To reduce the stress and convey favorable predispositions;
  • To highlight the agreements and contribute to the drafting of protocols;
  • To completely maintain independence and neutrality regarding the choice of agreement of the parties.
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